Slot Mafia Casino - Player's withdrawal options are restricted.

Hi, I have problem withdraw my money. Account is verified and casino have all my documents. So they could transfer my money. But they dont do it because on withdraw site there is no option Bank transfer or Netteler account (with my deposit was). So I cant withdraw money and they always cancel withdraw when I use something for example Skrill. And tell me wait longer. Interesting is that you can deposit money in many ways, with all payment metods. I read some players coments here in Casino guru, you can check, they were the same problems with withdraw. I think there is something wrong in that casino.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slot Mafia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you previously withdrawn winnings from this online casino?
• Did you achieve your current balance with the help of a bonus?
• Is there an option for you to deposit the minimum possible amount via Skrill in order to activate this option for payouts?
• Could you please share with me your communication with the casino regarding the issue and what the support recommended you to do? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for sharing the information with me.

Were you able to contact the casino support and ask them for assistance with the ongoing issue?

What steps did the support suggest you take?

Have you saved the correspondence where they advise you to wait longer?

Share with me any recent correspondence between you and support regarding the delay or cancellation of your payouts.

Hello,

I sent Tomas an answer.

Best regards

Hello jasmina73,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

We received the following message from the player:

Hello Tomas,

I got my money from casino. Today. They sent to me via Skrill which is not my option but anyway I got money.

So the case is closed.😁

Thank you so much for your time and help.

I wish you the best!

Jasmina

Dear jasmina73,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru