Slot Mafia Casino - Player’s withdrawal is delayed and account is suspended.

Hello , slot mafia casino canceled my withdraw 3 times in a row my 170 EURO, and then suspended my account , in this 30 days I’m sending everyday different documents to get verified, and still casino makes fool of you, takes forever to verificate . Even participated in Piggy tap Halloween contest and won prize, but didn’t added to my funds and said that they have no money. Worst casino of finlands casinos for new players.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly that you didn't pass verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Played casino slots , accumulated winnings without bonuses, I wasn’t verificated just tried to withdraw and got suspended for that.

Thank you for your reply, Aleksa999. Could you please clarify when exactly you lost access to your casino account?

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello, i have communicated casino in live chat 10 times , they said that proccesing will be 1-2 days of documents now its like 45 days

Dear Aleksa999

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Slot Mafia Casino representative to join this conversation.

Dear Slot Mafia Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Hello,

Thank you for opening this case and for your attention to the matter. We have prepared and submitted a full explanation of the situation, along with all relevant supporting materials, directly to Mirka for further review. Should any additional details be required, we remain fully available.

Dear player,

Could you please send me your bank statement, or utility bill with your full address visible to miroslava.d@casino.guru for review?

Thank you.

Dear Aleksa999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks, i sended my bill

Dear Aleksa999,

After reviewing documents provided by you and the casino, we decided to close this complaint as unjustified. There are reasonable grounds to believe that you were engaging in manipulation of the documents, and provided false information while registering in the casino. That is why we are unable to provide you support in this case. Please note, that without satisfying casino's verification requirements, it is not possible to successfully withdraw money from any online casino.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards,

Mirka