Slot Mafia Casino - Player requests account suspension with no reply.

No option to suspend my acount ive email atleast 12 times asking for them to suspend since I have an addiction and not one response back

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Dear Nitro421,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slot Mafia Casino.

In order for us to proceed, I would like to kindly ask you to clarify a few important details:

• When did you first contact the casino regarding your request to suspend your account?
• Have you tried contacting them through any other means, such as live chat or phone support? If so, please provide screenshots.
• Could you please forward all suspension/account closure requests you sent, along with the casino's response, to jean.s@casino.guru?

Your cooperation in providing these details will help us investigate and work towards a resolution. I hope we will be able to help you to resolve this issue.

Thank you in advance for your reply.

Best regards,

Jean

Dear Nitro421,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru