Slot Mafia Casino - Player faces issues with duplicate account claim.

I got told I have

a duplicate account which is wrong. They offered me bonuses then when I deposited tell me they do not work because I have a duplicate account why offer them to me.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Do you currently have access to your casino account, please?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina