The player from the United Kingdom requested a withdrawal a month ago, which was approved but never received. After providing her bank statement, she is met with delays and has sent numerous emails but receives repetitive requests for the same information. She believes the funds have not been sent or were sent to the wrong account.
Slot Lair Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
5d 9h 32m 13s
Slot Lair Casino
Safety Index:Very lowCase summary
Discussion
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4 days ago
Payment was approved suppose to be sent 1st Feb never received it i messaged they said it was sent and they needed my bank statement proof of me not receiving the money So I sent them the statement on the 22nd as thats when it was generated they then sent transaction slip saying money was sent and to contact my bank so I did they confirmed there was nothing coming to me or stuck they asked for the uetr number so they could trace even tho its up to the company sending the money to do so I asked got ignored then eventually got mail asking for the same information all.ovet again which I said to them you had the info and to send me what's owed now I'm being ignored again 60 emails I know they haven't sent it or sent it to someone else but thats not my problem is there anything can do to help money was won with actual money and not bonus money playing bingo
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3 days ago
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3 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please forward me the most recent communication between you and the casino customer support regarding the lost transaction? My email address is veronika.f@casino.guru.
- Have you made any successful withdrawals from this casino before?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
