Slapperzz Casino - Player's funds have been confiscated by the casino.

I am submitting a complaint against Slapperzz.com regarding the manual removal of NZD $28,841.00 from my player account.

Slapperzz manually removed NZD $28,841 after failed withdrawal and gave shifting explanations.

On 20 April 2026, after a significant win, my Slapperzz balance was approximately NZD $30,000. I attempted to withdraw NZD $5,000 via Bitcoin, but the site showed an "insufficient balance" error despite there being enough funds available. I then attempted to withdraw NZD $2,500 and received the same error.

I contacted Slapperzz support at 09:18 on 20 April 2026 to report the withdrawal issue. Slapperzz replied at 09:43, saying they were reviewing it and asking whether there were any unfinished bonus rounds or free spins.

At that stage, Slapperzz did not allege fraud, invalid deposits, content creation, streaming, promotional misuse, or any breach of terms.

Later that same day, at 22:42:14 on 20 April 2026, Slapperzz manually debited NZD $28,841.00 from my account.

The transaction history shows:

Date: 20 April 2026

Time: 22:42:14

Amount: -NZD $28,841.00

Method: manual

Type: Debit

Status: Complete

Slapperzz then gave shifting explanations.

First, they asked about bonus/free-spin issues.

Then they referred to a small blockchain-related issue.

Then they claimed an April BTC deposit was invalid or unconfirmed.

Then they later relied on content creation / streaming terms.

Those explanations do not add up.

Slapperzz’s own emails dated 18 April 2026 confirmed that BTC deposits of NZD $176.16 and NZD $140.08were confirmed, credited to my account, and available to play.

The BTC transaction later relied on by Slapperzz appears to be dated 21 February 2026, not 18 April 2026.

The content-creation explanation also fails because the manual debit occurred on 20 April 2026, while the content-creation discussion happened afterward, on 21 April 2026. A later conversation cannot justify an earlier manual debit.

I deny breaching Slapperzz’s content, streaming, promotional-use, or casino terms.

Slapperzz has ignored formal demands to return the funds, make a serious settlement offer, or provide the evidence and audit trail proving they were entitled to confiscate the funds.

I am requesting assistance recovering the full NZD $28,841.00."

I appreciate any help you can provide and if needed I can provide screenshots of the amounts manually taken out of account and also emails to and from slapperzz support team.

Thanks again and appreciate your help.

Sean ****

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slapperzz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account verified?
• Have you made any previous successful payouts from the casino recently or in the past?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino, which you refer to in your post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, thank you for the quick reply. As per questions as I have below:

1. yes I was verified.
2. no previous amounts to memory withdrawn. I did do one a while ago but not sure if it was through them or another online casino. Most likely another.
3. accumulation was via slots
4. no bonus balance was active and was only from my deposits a couple days earlier.

I will also forward email transcripts to your email.

regards

sean

Hi,

I have forwarded email conversations with slapperzz.com to your email.

just to note, when they first took away all funds they then came back in response stating my winnings were void due to my last bitcoin deposits a couple days earlier to my pending withdrawal being rejected.

They had sent me the transaction details obviously thinking I was unintelligent and would notice that the bitcoin transaction was actually in February not April when i didn’t even receive any funds until I had to do another one.

From there I found it extremely suspicious as it wasn’t a computer error stating that my last deposit was void but from a person looking for a way to make non payment. They manually looked up a transaction from months earlier and tried to blame that which never even got credited anyway hence why I had to submit another deposit to get credited to my account.

I then knew they were trying to swindle me out of withdrawal from a legitimate win.

Then I also said I was looking at making videos with family and other content creators thinking they might panick for bad rep and honour my legitimate withdrawal.

To be frank, I have never made any videos or even know how to and there is absolutely nothing online about anything as nothing was even done. I fabricated a story up as I knew they were trying to not pay me anything and I too was getting paranoid as they have shown me they were trying to not pay me what I legitimately won even tho I have spend 10’s of thousands through Slapperzz.com. You can see through my email log I fwd to your address.

Thank you and greatly appreciate your help.

Sean

Dear Sb2026,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Thank you and appreciate your assistance. Will wait for further correspondence and hopefully we get this resolved quickly.

Dear Sb2026,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

As part of our standard procedure, I would normally invite a representative from Slapperzz Casino to join this conversation. However, since they have not yet registered a representative account on our platform, they are currently unable to respond directly within this thread.

That said, I’ve already contacted their team through an alternative channel, forwarding the details of your issue along with an invitation for them to create a representative account on our platform. I’ll keep you informed here as soon as I receive any updates.

Thank you for your understanding and patience.

Best regards,

Kubo

Hi, I have also written numerous emails previously trying to get of hold of them however I too have had no reply since they took my entire balance then locked me out of my account. I want to get this sorted as soon as possible and come to a resolution.

Thanks

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Sb2026,

I would like to inform you that the casino has contacted me via email and provided additional details regarding the case, which are currently under review. Our communication with the casino will continue, and I will update you as soon as further information becomes available.

Thank you for your continued patience.