Skycrown Casino - Player’s withdrawal requests are repeatedly rejected.

I would like to submit a complaint against SkyCrown Casino regarding repeated withdrawal rejections and the lack of a clear explanation from the casino.

I have been attempting to withdraw my winnings, but my withdrawal requests continue to be rejected. The casino has not provided a specific reason for these rejections despite my repeated requests for clarification.

What is particularly concerning is that I have previously used the same payment method successfully for withdrawals. In addition, I have made deposits using the same bank account and payment method that I am now attempting to use for my withdrawal.

When I contact customer support, I receive conflicting information. I have been advised to use different payment methods, make additional deposits, and complete various steps, yet no one has explained why my original withdrawal requests were rejected. Each time I attempt to resolve the issue, another obstacle seems to arise.

I have cooperated fully with the casino and provided any information requested of me. However, my withdrawal remains unpaid, and I am unable to obtain a clear explanation regarding the status of my funds.

I am asking Casino Guru to assist me in obtaining:

A detailed explanation for the repeated withdrawal rejections.

Confirmation of which withdrawal method I am permitted to use.

Processing of my withdrawal without further unnecessary delays.

I believe I have made every reasonable effort to resolve this matter directly with the casino, but unfortunately I have not been able to obtain a satisfactory response.

Thank you for your assistance.

[Redacted]

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which payment methods have you tried for the withdrawal of your funds?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila