Skycrown Casino - Player’s withdrawal requests are repeatedly rejected.

I would like to submit a complaint against SkyCrown Casino regarding repeated withdrawal rejections and the lack of a clear explanation from the casino.

I have been attempting to withdraw my winnings, but my withdrawal requests continue to be rejected. The casino has not provided a specific reason for these rejections despite my repeated requests for clarification.

What is particularly concerning is that I have previously used the same payment method successfully for withdrawals. In addition, I have made deposits using the same bank account and payment method that I am now attempting to use for my withdrawal.

When I contact customer support, I receive conflicting information. I have been advised to use different payment methods, make additional deposits, and complete various steps, yet no one has explained why my original withdrawal requests were rejected. Each time I attempt to resolve the issue, another obstacle seems to arise.

I have cooperated fully with the casino and provided any information requested of me. However, my withdrawal remains unpaid, and I am unable to obtain a clear explanation regarding the status of my funds.

I am asking Casino Guru to assist me in obtaining:

A detailed explanation for the repeated withdrawal rejections.

Confirmation of which withdrawal method I am permitted to use.

Processing of my withdrawal without further unnecessary delays.

I believe I have made every reasonable effort to resolve this matter directly with the casino, but unfortunately I have not been able to obtain a satisfactory response.

Thank you for your assistance.

[Redacted]

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which payment methods have you tried for the withdrawal of your funds?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear sidd19834,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila