Skycrown Casino - Player's withdrawal is delayed due to limited processing.

My winnings were generated on April 23, 2026. Since then, I have fully completed the verification process, submitted all requested KYC documents, and complied with every withdrawal requirement requested by the casino.

Despite this, after waiting for several weeks, I have only received approximately 11,000 EUR out of total winnings of 60,000 EUR, while around 50,000 EUR still remains pending.

The main issue in my case is not simply the waiting time itself, but the withdrawal limitations currently being applied to my account. I was informed by the VIP manager that my withdrawals are currently limited to approximately 4,000 EUR per week due to internal changes and processing procedures.

However, according to the casino’s published withdrawal policy (section 11.8), the stated weekly withdrawal limit is 10,000 EUR. At the current pace of only 4,000 EUR weekly, it would take an extremely long and unreasonable amount of time for me to receive my legitimate winnings in full.

Throughout this process, I repeatedly contacted support and the VIP department requesting clarification regarding:

The remaining pending balance

The expected payment timeline

The reason for the reduced withdrawal pace compared to the published policy

Unfortunately, most responses I received were generic replies asking me to continue waiting without any clear or consistent timeline.

I fully understand that financial reviews and internal procedures may require additional processing time. However, internal company restructuring or management changes should not negatively affect players who have already completed all verification requirements and are simply trying to withdraw legitimate winnings according to the casino’s own published policy.

I respectfully request:

Clear clarification regarding the reduced weekly withdrawal limit applied to my account

A realistic and transparent payment plan for the remaining 50,000 EUR

Faster and more consistent processing of the pending withdrawals

I have cooperated fully from the beginning and I am only asking to receive my winnings within a reasonable timeframe and according to fair withdrawal standards.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Skycrown Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide a more exhaustive list of transactions already processed by the casino and payouts that are pending?
• Could you please share with me your communication with the casino where the payout limits are being discussed? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas