The player from Australia expressed disappointment with the withdrawal process at SkyCrown, noting that while deposits were instant, withdrawals were excessively delayed without clear explanations. His account was fully verified, and customer support offered no real timeframe for resolution, raising concerns after he saw similar issues from other players. We extended the response time to allow the player to provide further information but ultimately closed the complaint due to the player's lack of response. The player was informed that the complaint could be reopened if he chose to resume communication.
Skycrown Casino - Player's withdrawal is delayed at SkyCrown.
Closed
Our verdict
Player stopped responding
Amount: A$7,000
Skycrown Casino
Safety Index 7.7 Above averageCase summary
Discussion
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2 months ago
Very disappointed with my experience at SkyCrown.
Deposits are processed instantly, however when it comes to withdrawals, suddenly everything becomes delayed with no clear explanation. My account is fully verified and my withdrawal has been pending far beyond the timeframe stated on their website.
The most frustrating part is that customer support cannot provide any real timeframe or clear answer. They just keep saying to wait without explaining how long the delay may actually take.
Seeing many similar reviews from other players having trouble withdrawing their money makes this situation even more concerning. I hope SkyCrown improves its withdrawal process and support transparency because right now this experience has seriously damaged my trust in the platform.
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Attila
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1 month ago
Dear Jribeiro,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
