Skycrown Casino - Player's deposit is delayed.

I made the deposit two days ago, just kept getting told to wait, the money was debited from my account instantly, I provided the casino with the transaction number, still nothing, now I’m getting told to wait for email from "relevant department" I asked what they mean by "relevant" and they won’t tell me because that information is confidential apparently. I also asked why they can’t just check the deposit reference number that is on my bank statement and was told they can’t see that information, I then asked how they plan on verifying the transact if they can’t see transaction number and was told no because that is also confidential lol….

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas