The player from Australia encountered issues with a deposit he made two days prior, which had not been credited despite the funds being debited from his account. He had provided the transaction number but faced delays and vague responses from the casino regarding the verification process. The complaint was closed due to the player's lack of response to follow-up messages and inquiries. It was explained that the player should contact his payment provider to investigate the transaction, as the casino's ability to assist was limited. The player was informed that the complaint could be reopened if he chose to resume communication.
Skycrown Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: A$100
Skycrown Casino
Safety Index:Above averageCase summary
Discussion
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1 month ago
I made the deposit two days ago, just kept getting told to wait, the money was debited from my account instantly, I provided the casino with the transaction number, still nothing, now I’m getting told to wait for email from "relevant department" I asked what they mean by "relevant" and they won’t tell me because that information is confidential apparently. I also asked why they can’t just check the deposit reference number that is on my bank statement and was told they can’t see that information, I then asked how they plan on verifying the transact if they can’t see transaction number and was told no because that is also confidential lol….
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1 month ago
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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2 weeks ago
Dear Wahzz,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
