Skycrown Casino - Player faces delays in account verification for withdrawal.

Hey I have been trying to verify my account with Sky Crown in order to make a withdrawal of 310euros. I have uploaded all docs as requested which have been approved except a Selfie. Initially I uploaded a selfie as request, this was not approved and I was asked to upload a selfie holding a ID doc plus a lined sheet of paper with the words Hi Sky Crown and that days's date. This was not accepted. Then I was asked to upload the selfie again and this time make sure my hand and the doc was visible. I did this and again it was not approved. Then I contacted Live chat this morning (1/8/26) and spoke with David who told me I just need to upload a selfie of my, I did this and again not accepted. I was then asked to upload a selfie with the two docs plus my shoulder, elbow and wrist visible. I have done this and again not approved. They are now saying that I did not take the selfie myself because I used a timer on my phone in order to ensure that all of the specs they required were visible and again it was not approved. I cannot hold the two docs in one hand showing all the specs they require and hit the button for the selfie with the same hand or the hand holding the camera, I feel they are giving me the runaround.

I would appreciate any support you can give me.

Catherine

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Skycrown Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player account accessible? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Have you made sure to try to take the selfies according to the casino's instructions, even in low quality?
• Have you taken selfies in good lighting conditions?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas