Skycrown Casino - Player claims that payment has been delayed.

I won $4100 Canadian on Friday 4th. with my money , no bonus. I Was processed that day and pending. I appreciate they are busy but in Canada we have E-transfer it should be done within the time frame of 1-3 day as they said. It’s now five days later and still yet to see the funds. Every time I talk to someone it’s all automated responses. My vip manager doesn’t seem to want to help , his answer was could they give me 2000 and 2000 I said I want that in a formal letter and then I said actually I want my money I shouldn’t have to go through all this. Anyways still yet to actually have a normal conversation with someone or see my amount as approved and sent to my account. Please casino guru could you help , I’ve seen so many negative comments from this site that I’m a little concerned and just want my money.

Dear Louise23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thank you , I’ll give it some time and if not reach out again.

Oh and just to confirm I’m fully verified just for your information and mine.

Just updating as I go , still no resolution to this. I have contacted my vip manager who’s supposed to be available 24/7 , he has had me on not read since 11th of April it’s now the 14th. I emailed and went on live chat numerous times and still zero help.

Dear Louise23,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Louise23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru