HomeComplaintsSilverplay Casino - Player can't access closed casino site.

Silverplay Casino - Player can't access closed casino site.

Opened
Current status

Waiting for player to reply

4d 15h 42m 22s

Silverplay Casino
Safety Index:Below average

Case summary

The player from Spain is unable to access Silverplay casino to withdraw €800 from his account, as the website link has stopped working and displays an error.

Public
Public
3 days ago
esTranslationgb

Hi, does anyone have a link to access the Silverplay casino? I have €800 in my account and I'd like to withdraw it, but the link stopped working yesterday. I was using Silverplay476.com and suddenly it says the page doesn't exist. Does anyone know another link to access it?

Automatic translation:
Public
Public
2 days ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
2 days ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

  • Have you tried searching for the casino name in a search engine (for example Google) and accessing the site from there?
  • Are you able to access the casino via the direct link silverplay.com?
  • Have you tried clearing your cookies and cache, deleting your browsing history, or accessing the casino website using a different browser or device?
  • Have you contacted customer support via email to help resolve this issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Jjcarmona has 4d 15h 42m 22s to reply

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