Shuffle Casino - Withdrawal of player's winnings has been delayed.

Hi everyone,

I am writing this here because I honestly do not know what else to do, and I am feeling incredibly helpless right now.

Recently, Shuffle restricted my withdrawal out of nowhere. At first, they asked me to complete the KYC process. After that, the live support completely cut off communication with me and told me to reach out via email. I have sent emails, but I am getting absolutely zero response. I feel like I am just being ignored and left in the dark.

I looked around online and noticed that, unfortunately, many other people have experienced this exact same issue with them.

The most heartbreaking and frustrating part is the absolute silence. I just want to know why my money is under review. I hold VIP memberships on several other major, reputable casino sites, and I have never experienced anything like this before. I have always played fairly, and this situation has deeply damaged my trust.

Has anyone else been through this with Shuffle recently? Did you ever get your money back, or is it just gone? Any advice or help would be deeply appreciated because this is causing me a lot of stress.

Thank you for taking the time to read.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear napolyy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I just want replies to my emails.

UPDATE !!

After providing the necessary verification information to Shuffle over the past week, I received my money without any problems.

Dear napolyy,

We're glad to hear that your account verification and withdrawal issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jean

Casino.Guru