Shuffle Casino - Withdrawal of player's winnings has been delayed.

I was playing in shuffle.com tried to withdraw 162 dollars in solana but they told to me verify the account, that’s what I did until I got to the proof of address I sent bank statements, bills , cards from verified entities and the answer is always the same , we are sorry but something is wrong with your documents , i don’t what else to do since they are sending me always the automated messages , thanks in advance for the help

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Dear Bambini71,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The account in question has been reviewed by our team. Following our review, we can confirm that all withdrawal requests associated with the account were processed successfully.

Dear Bambini71,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Bambini71,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.