Shuffle Casino - Player’s withdrawal request is delayed.

Hello,

I'm having a serious issue with Shuffle.com (operated by Natural Nine B.V.).

On June 26, 2025, I submitted a withdrawal request for $282.61 USDT. As of today, it's been 9 days and I still haven't received the funds.

I contacted their support multiple times via live chat and email, but received absolutely no reply. My account is fully verified, and there were no issues or explanations provided.

This kind of behavior feels like a scam and completely unprofessional. I’m reaching out here in hopes that someone from Shuffle.com will finally respond and process my withdrawal.

Account email: m*****99@gmail.com

Username: *****

I have screenshots of the withdrawal request and my support messages if needed.

Please assist.

Thank you.

Dear Fallen228, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

Hello,

It has now been more than 14 days since I requested the withdrawal, and I still haven't received any updates or explanation from support. My KYC is already at level 3, and all documents were verified a long time ago. The withdrawal was approved, yet there has been no progress or communication about the reason for the delay.

I kindly ask you to look into this matter and assist me in getting a clear answer.

Thank you in advance.

Dear Fallen228,  please allow me to ask you a few questions before we proceed, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before?  
• Have you accumulated your winnings with or without an active bonus?
• Since when has your account been verified?

If you have any relevant communication that you haven't yet shared, could you please forward it to natalia.b@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Dear Natalia,

Thank you for your message.

Yes, I have made successful withdrawals before without any issues.

I did not have any active bonus when I accumulated my winnings.

My account has been verified for about a year now.

Let me know if you need anything else from my side. I’m happy to provide any additional details if needed.

Thank you very much, Fallen228, for your cooperation. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thanks Natalia

Hello Fallen228,

 

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

 

I would like to request the presence of a representative from the casino in this conversation.

 

Dear Shuffle Casino,

 

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

 

Thank you in advance.

 

Respectfully,

Attila G.

 

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hi Attila, we've sent you an update for email, thank you.

Dear Fallen228,

Unfortunately, we have received evidence from the casino confirming that multiple accounts were opened, which is a breach of their terms and conditions.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Attila G.