The player from Canada completed the verification process but is now unable to withdraw his funds and has been banned from live support with no response to his emails.
Shuffle Casino - Player's withdrawal is restricted.
Opened
Current status
Waiting for Casino Guru to reply
6d 17h 14m 5s
Shuffle Casino
Safety Index 4.8 LowCase summary
Discussion
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Public
4 days ago
Got on verification for more than 2 weeks then I got an email that all good. Suddenly I can’t withdraw and I’ve been banned from live support and not answering my emails
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yesterday
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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Public
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yesterday
Dear MalekDZ,
Thank you very much for submitting your complaint.
To help me better understand your case, could you please answer the following questions?
- Did you accumulate your winnings by playing casino games, sports betting, or both?
- Did Casino communicate with you the reason of blocking your account?
- Had you completed KYC verification before you lost access to the account?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
