Shuffle Casino - Player's withdrawal is delayed due to account review.

It says it's under review and I can't withdraw money.

When I inquired, they just said that they were checking compliance and that all KYC ties had been suspended.

I have almost never received any free bonuses.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To help us better understand your situation and assist you effectively, could you please answer the following questions:

• Which documents did you send to the casino for KYC verification (identity check)?
• Have any of your documents been approved by the casino?
• What types of games did you play? For example: slots, live casino games, or sports betting?
• Did you win your money with or without using a bonus?
• Has the casino contacted you about a compliance or verification check? If so, what did they say?

I hope we’ll be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

1. Driver's license front and back

2. Identification has been confirmed

3 Live Casino Games

4 The prize money has been credited

5. Compliance is under review.

Hi Takekwksk, as spoken over chat, your withdrawals have all been processed.

Dear Shuffle Casino representative,

Thank you for the update regarding the player’s issue.

Dear player,

Could you please confirm if you have received your winnings? Kindly let us know if we may close your complaint as resolved.

I was able to withdraw money

Hello,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru