Shuffle Casino - Player's withdrawal is delayed and support is unresponsive.

Dear Casino Guru Team,

I am submitting this complaint regarding a delayed withdrawal and deliberately unresponsive customer support at Shuffle.com.

Here is the exact timeline and sequence of events:

Deposit & Gameplay: I made a deposit of $200 and successfully verified my account. After playing some bets, I decided to stop and requested a withdrawal of my remaining balance, which is $180.

Withdrawal Status: Suddenly, on September 7th, my withdrawal was flagged and placed "In Review."

Verification Request: I contacted live support, and they requested an address verification document. I promptly sent the requested document to them.

Lack of Communication: Since September 7th (10 days ago), the casino has completely ghosted me. I have not received a single reply to my emails regarding the status of my documents or my withdrawal.

Blocked from Support: To make matters worse, Shuffle.com support has now blocked me from accessing their live chat entirely.

I have fully cooperated with their verification requests, and there should be no compliance issues on my end. Keeping my withdrawal pending for 10 days with absolutely zero communication—and actively blocking me from seeking help—is unacceptable.

I kindly ask for Casino Guru's assistance in contacting Shuffle.com to either process my $180 withdrawal immediately or provide a clear explanation for this delay.

I am attaching all relevant screenshots to this complaint, including my pending withdrawal, proof of the documents/emails sent, and proof that I have been blocked by their live chat.

Thank you for your time and help

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila