The player from Ontario has been trying to withdraw over $20,000 for a month, but his requests remain "in review." Despite multiple attempts to contact support via email, he receives no response, only automated messages. He expresses frustration with the lack of communication and desires assistance in retrieving his winnings.
Shuffle Casino - Player’s withdrawal is delayed and remains under review.
Opened
Current status
Waiting for Casino Guru to reply
5d 21h 29m 19s
Shuffle Casino
Safety Index:Above averageCase summary
Discussion
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2 days ago
I made a shuffle acount back in the end or march 2026 and won pretty big on baccarat. i took my deposit of around $2000 to over $20,000. it was pretty cool until i had to withdraw my money and thye would simply leave in stuck on "in review". I've tried contacting support in which a bot responds telling me to contact them, through email. I've tried emailing them over 5 times in which not a single response was given at all but i do still get automated emails for bonuses so i know it works. ive tried new withdraws every now and then and at one point thye approved $20 but then the very next one back to being stuck in review. Honestly been very stressful with what this company has put me through and i just want my money back. I cant get in contact with anyone whatsoever so im hoping a representative could help me out here. Ive added screenshots of chats and transaction history aswell as my betting history.
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yesterday
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yesterday
Dear ergrgRGWRGWE,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you let us know when you made your last successful withdrawal and how long it took to be processed?
- Which payment method did you choose to withdraw your winnings?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
