Shuffle Casino - Player's withdrawal is delayed and assets are frozen.

On May 1, 2025, at 2:00 AM Korean time, I requested a withdrawal of 394 Tether, but 24 hours have passed without any response, and there has been no reply to my emails. They only wrote "Under review" and have not contacted me at all. I have never made any abnormal bets, and I was playing Pragmatic Slots when my money kept going down, so I requested a withdrawal of the remaining money, but my assets were frozen for no reason. This really happened for no reason.

Dear akzkdh90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your gameplay checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Please inform us about any adverse developments regarding your payout and account in the meantime.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear akzkdh90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Shuffle Casino has not yet given me a proper answer or email and has not paid me any money. It is an authoritarian and arbitrary casino with no sense of responsibility.

Thanks for the update.

• Is your account accessible to you? Can you log in?
• When was the last time you were in contact with casino support, and what did you discuss?
• If you saved any correspondence with the casino's live chat or support regarding the payout or your account, please forward it to my email at tomas@casino.guru

Looking forward to your reply.

You can access or log in to your account, but

Shuffle Casino still has no response and is not paying the amount.

Dear player,

Please forward your attempts at communication with casino support via email or live chat so we may review the situation.

Please take screenshots of the errors when trying to request a withdrawal and send the information to my email at tomas@casino.guru

Please note we won't be able to confront the casino without supporting evidence.

Looking forward to your reply.

Dear akzkdh90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru