Shuffle Casino - Player's withdrawal is delayed.

I made two withdrawal requests that have been pending for two days. I spoke with customer support, and they asked me to complete several verifications—I’ve already done all of them, and they’ve been approved—but even so, the Shuffle website won’t release my funds. I want my withdrawal. Customer support is terrible—they just tell me to wait and keep repeating that my account is under review. I’ve seen several comments on review sites from users with this same problem. I want my withdrawal amount to be credited to my wallet.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila