Shuffle Casino - Player's withdrawal is delayed.

I have deposited many times and withdrew many times never have a problem before but ..

today I deposit $1380 and win a bet , then

I withdraw $1400 and my account is set to withdrawal mode only and my withdraw is not recieved to me

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is you account currently accessible to you?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi thanks for reply , hope you are well

and sorry the deposit was $1400 and withdraw was $1900

Is you account currently accessible to you?

• I can login but the account has been put to withdrawal mode only

Could you please confirm that you have passed the KYC verification?

• I made the shuffle account last July when there wasn’t any need to pass kyc to deposit and withdraw so no I haven’t passed the full KYC

Have you accumulated your winnings with or without an active bonus?

• it was without bonus

Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

• I was playing original blackjack and women NBA sports bet

Hello,

The account in question has been reviewed by our team. Following our review, we can confirm that all withdrawal requests associated with the account were processed successfully.

Best Regards,

Shuffle Team

Dear Shuffle Casino Team, thank you for your response.

Dear dozey1996, could you please confirm whether you have received the withdrawals?

I look forward to your reply.

Confirmed recieved miss Attila , thank you so so much you are the best 😀

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear dozey1996,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila