Shuffle Casino - Player's withdrawal is delayed.

I have deposited many times and withdrew many times never have a problem before but ..

today I deposit $1380 and win a bet , then

I withdraw $1400 and my account is set to withdrawal mode only and my withdraw is not recieved to me

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is you account currently accessible to you?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila