The player from Ontario deposited $2000 and increased his balance to $42,000, but his withdrawal request remains stuck in "review." Despite reaching out to support via chat and email, he receives no resolution and has reported the issue to the Curaçao gaming board and various complaint sites.
Shuffle Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
5d 5h 25m 36s
Shuffle Casino
Safety Index:Above averageCase summary
Discussion
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3 days ago
I deposited $2000 into this website and ended up getting it up to $42000 but when I try to withdraw they just leave it stuck in "review". I try support chat and email but nothing works. I’ve reported it to the curaçao gaming board and just about every complaint site possible. Please any help would be appreciated.
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2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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2 days ago
Dear Bvfhhdfg,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Could you please clarify the exact date when you requested the withdrawal?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
