Shuffle Casino - Player's withdrawal is delayed.

I deposited $2000 into this website and ended up getting it up to $42000 but when I try to withdraw they just leave it stuck in "review". I try support chat and email but nothing works. I’ve reported it to the curaçao gaming board and just about every complaint site possible. Please any help would be appreciated.

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Dear Bvfhhdfg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hello Bvfhhdfg,

We would like to update you that due to Petra, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Petra has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Petra will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply and for providing the previous details, Bvfhhdfg.

• Have you made any successful withdrawals before?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously/for the deposit?

Thank you again for your cooperation.

I’ve requested multiple withdraws across the span of 2 days but all of them were left stuck in pending with no option to cancel. So no I never successfully withdrew any money before them suspending my account. They still haven’t responded to any email or support chat request whatsoever. The method I attempted using was BTC Crypto withdraw.

Thank you for your reply and for providing the previous details, Bvfhhdfg.

• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

ive told you over and over that they will not respond to anything as I’ve tried multiple times and nothing. I’ve also told you they recently decided to lock my acccount and they say email us to fix it but they will not respond to a single email. Could you please stop asking the same questions over and over it’s very frustrating and honestly at this point I’m felling like I’ve lost all hope of getting any of this money.

Dera Bvfhhdfg,

I understand that this situation is incredibly frustrating, and I want you to know that we take every complaint seriously, doing our best to assist with each case as fairly and transparently as possible.

However, I must emphasize that we do not accept threats or aggressive language. We are here to help facilitate a constructive resolution, and we kindly ask that you communicate respectfully so we can effectively support you. If this approach does not align with your expectations, we recommend seeking an alternative platform that may better suit your needs.

Please let us know if you are willing to proceed in a constructive manner, and we will continue to assist you to the best of our ability.

Dear Bvfhhdfg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru