Shuffle Casino - Player's withdrawal is delayed.

Since I requested a withdrawal on September 16th, the transaction history still shows the withdrawal as "Under review" and has been delayed.

We also submitted and cleared all level 3 KYC and liveliness checks required by the management.

When I contact live support, I just get a standard response and nothing happens. I'm being ignored.

I am in a very difficult situation and would appreciate some help.

You can provide screenshots of your withdrawal request and conversation with support as evidence.

thank you

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Dear man7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please clarify whether you received any confirmation regarding successful verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your reply.

I will answer the questions.

First, I have never been able to successfully withdraw money. This is my first withdrawal request.

Second, I have completed all steps of identity verification.

However, when I tell support about this, I only get a standard reply, which is frustrating.

Third, I have not used any deposit bonuses.

The photo shows the identity verification section and the conversation with live support.

I'm using a translator, so please let me know if there are any errors in the answers.

thank you.

Sorry to bother you during your busy schedule.

When can I expect to receive a reply?

My withdrawal has been delayed for a long time and I am very worried...