The player from India had been waiting for a withdrawal from his Shuffle account since August 17th, which had not yet been credited. He had not received any verification requests from the casino and was not getting responses to his emails regarding this issue. The Complaints Team had attempted to assist by reaching out for additional information and extending the response time. However, due to the player's lack of response, the complaint was closed at that time, with the option to reopen it in the future if he chose to resume communication.
Shuffle Casino - Player’s withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: $208
Shuffle Casino
Safety Index:Above averageCase summary
Discussion
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3 months ago
I made a withdrawal from my Shuffle account (username : ***************) on 17th August, but the amount has still not been credited to my account.
Shuffle has not asked for any verification , and they are not responding to my emails. It has been a long time. Please help with my withdrawal
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Dear HarshPaaji,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Shuffle Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Which payment method to withdraw your winnings have you opted for? Was it the same one you used to deposit?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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3 months ago
Dear Katarina,
This was my first withdrawal. I used USDC via the Polygon network for both deposit and withdrawal. All winnings were without any bonus.
Best regards,
H************
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3 months ago
Dear HarshPaaji,
thank you for your reply.
Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
Looking forward to your reply.
Katarina
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3 months ago
Dear HarshPaaji,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
