Shuffle Casino - Player's withdrawal is delayed.

Hello,

I am submitting this complaint regarding a delayed withdrawal from Shuffle Casino. My account is fully verified (all requested KYC documents were submitted and approved), yet my withdrawal has been stuck in "review" status for over two weeks without any progress or clear communication from the casino.

I kindly ask for Casino Guru’s assistance in ensuring that my withdrawal is processed promptly and that Shuffle Casino provides a clear explanation for this extended delay.

Only Shuffle original's on the casino were played, and no bonus money was used.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear gerrykos, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Shuffle Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• How long have you been a player at this casino, please?
• Have you made any successful withdrawals before?  
• Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Hello Katarina,

• I was a player for a day before request withdrawals.
• No sucessful withdrawals, only deposits.
• There are no conversations, i'm being ignored, even my complaint on askgamblers got no answer whatsoever.

Best Regards.

Thank you very much, gerrykos, for your cooperation. I will now transfer your complaint to my colleague Barbora (barbora.p@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Shuffle Casino representative to join this conversation.

Dear Shuffle Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Player,

I have contacted the casino representative outside of the complaint thread with the hope that they will respond here as soon as possible. I will extend the timer by an additional seven days for the last time.

Following verification of the player, we've processed their withdrawals.

Thank you.

Dear Shuffle Casino Team,

Thank you very much for your update and cooperation. We appreciate you processing the player’s withdrawals.

Dear gerrykos,

Could you please confirm whether you have already received the funds on your end? Your confirmation will help us determine the next steps and finalize the case.

Thank you in advance for your reply.

Best regards,

Barbora

Dear player,

Could you please let us know whether you have already received the funds?

We are still waiting for your confirmation in order to proceed with resolving the case.

Thank you for your cooperation.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Barbora

Casino.Guru