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HomeComplaintsShuffle Casino - Player's withdrawal has been delayed for months.

Shuffle Casino - Player's withdrawal has been delayed for months.

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Current status

Waiting for Casino Guru to reply

6d 13h 38m 23s

Shuffle Casino
Safety Index:Above average

Case summary

The player from Santiago del Estero has been waiting for 11 months to withdraw his deposited amount of 6000 USDT after making two deposits. Despite having a verified account, he receives no responses to his emails or chat messages regarding his withdrawal request.

Public
Public
2 days ago
esTranslationgb

My situation is as follows: I made 2 deposits of 3000 USDT (Total 6000)

I placed some sports bets that I won, but then I lost that amount at the casino... I tried to withdraw my deposited money (6000) and I've been waiting for 11 months.

They never answered my emails, chat messages, or anything.

In other words, that was my deposit and I never earned anything on the site.


My account is verified

Automatic translation:
Public
Public
14 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
14 hours ago

Dear kiosquito,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  1. Do I understand correctly that your withdrawal has been pending since April 2025?
  2. Have you reached out to the casino's customer support via email to inquire about the reason for withholding your funds?
  3. Have you engaged in any gameplay or made deposits at this casino since your withdrawal has been pending?
  4. Have you successfully completed the KYC verification process?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Waiting for approval
Waiting for approval
10 hours ago
esTranslationgb
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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