Shuffle Casino - Player's withdrawal has been delayed for months.

mi situación es la siguiente: hice 2 depósitos de 3000 usdt (Total 6000)

hice algunas apuestas en deportes que gané pero luego perdi dicho monto en casino... intente retirar mi dinero depositado (6000) y hace 11 meses que estoy esperando

en el medio nunca me respondieron los mails ni los mensajes por chat ni nada

es decir ese fue mi deposito y nunca gané nada en el sitio

mi cuenta esta verificada

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Dear kiosquito,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

1. Do I understand correctly that your withdrawal has been pending since April 2025?
2. Have you reached out to the casino's customer support via email to inquire about the reason for withholding your funds?
3. Have you engaged in any gameplay or made deposits at this casino since your withdrawal has been pending?
4. Have you successfully completed the KYC verification process?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila