Shuffle Casino - Player's withdrawal has been delayed for months.

I registered and played on August 2nd, completed identity verification first, received a bonus, and was lucky enough to win, so I applied for a withdrawal.

At this time, I was still able to contact the management support via chat, and they told me to wait for up to a week, so I waited, but eventually I lost contact with them.

Just when I was in a difficult situation, I suddenly received an email on October 5th asking me to provide additional identity verification.

I submitted the request and it was completed, but it has been two months and I still haven't received the withdrawal or any contact, so I would like to file a complaint.

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Dear Inok,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Has the casino indicated that there might be a problem with approving specific documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina