Shuffle Casino - Player's withdrawal has been delayed.

Hello,

I am filing this complaint regarding a delayed withdrawal at Shuffle Casino. I requested a withdrawal on 23 April 2025 and it has now been 17 days without any resolution or clear communication.

My account has been fully verified. Despite this, the funds remain pending, and I’ve received no meaningful updates. Support responses have either been automated or non-informative, and in some cases, my inquiries have been ignored.

This delay is unacceptable, and I would appreciate assistance in getting this resolved as soon as possible.

Thank you for your support.

Dear Gursimran87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi,

I have not made any withdrawal before, this was my first time.

I did not have any winnings from bonus. Also, I have deposited around $23000 and only around $4500 won so it’s not like I won a lot from them, it’s my own money.

Thanks for your reply.

Has the casino processed all or some of the money you requested to be paid out since your last post?

Please let me know.

Hi,

No, my withdrawal is still pending . Not even a single dollar processed.

Thank you very much, Gursimran87, for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Gursimran87,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Shuffle Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hi Gursimran87, our provider and team have finished their review. Your withdrawal has been processed, please login into your account and check your transaction history for the details, thank you for your patience.

Thank you Shuffle Team for the update!

Dear Gursimran87,

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

Hi,

I have received my payment. It would not have been possible without you.

Thank you so much for your help.

Gursimran87, that is wonderful! I'm so glad to hear that your money has arrived! I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

Casino.Guru