The player from Indonesia deposited 1970 PLN and had a balance of over 2600 PLN, but only received his deposit back, with his winnings confiscated due to allegations of multi-accounting, which he denies. He is unable to access his account and is seeking assistance to file a formal complaint against the casino.
Shuffle Casino - Player’s winnings have been confiscated.
Opened
Current status
Waiting for player to reply
6d 23h 30m 20s
Shuffle Casino
Safety Index 4.8 LowCase summary
Discussion
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8 hours ago
Hello i Opened account on this platform. I was placing sportsbet and playing casino. I deposited 1970 PLN after playing little my ballance was 2600+-. I wanted to withdraw. They just give me my deposit even not whole deposit and took my winings telling its multiacountint. Its not true . They do IT on purpose they are scammers i never had account on shuffle its imposiible. They log me out of account and not answer. Please help me with this cheaters what morę tell nie which adr i can put complain i already collected group of 5 people that were Chested by them and we want do formal complaint.
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31 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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31 minutes ago
Dear Diki666666,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note we only process complaints of individuals, not groups. If you know of other people who are experiencing similar issues in this online casino, they are free to submit complaints themselves on our platform. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Is there any chance that someone in your household or using the same IP address has also created an account at this casino?
- The people with similar issues in this online casino- do you know them personally, as friends or acquaintances?
- Could you please advise if you have passed the KYC verification? Which documents were you asked to provide, if any?
- Have you accumulated your winnings with or without an active bonus?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
