Shuffle Casino - Player’s winnings have been confiscated.

Hello i Opened account on this platform. I was placing sportsbet and playing casino. I deposited 1970 PLN after playing little my ballance was 2600+-. I wanted to withdraw. They just give me my deposit even not whole deposit and took my winings telling its multiacountint. Its not true . They do IT on purpose they are scammers i never had account on shuffle its imposiible. They log me out of account and not answer. Please help me with this cheaters what morę tell nie which adr i can put complain i already collected group of 5 people that were Chested by them and we want do formal complaint.

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Dear Diki666666,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note we only process complaints of individuals, not groups. If you know of other people who are experiencing similar issues in this online casino, they are free to submit complaints themselves on our platform. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Is there any chance that someone in your household or using the same IP address has also created an account at this casino?
• The people with similar issues in this online casino- do you know them personally, as friends or acquaintances?
• Could you please advise if you have passed the KYC verification? Which documents were you asked to provide, if any?
• Have you accumulated your winnings with or without an active bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

Following a review of the account, appropriate action was taken in accordance with Section 4.1 of Shuffle Terms of Service, which permits users to register and maintain only one Shuffle account.

The measures applied to the account were taken in accordance with the rights and remedies reserved under our Terms of Service.

Relevant supporting evidence has been provided directly to Casino Guru for their independent review of the matter.

They scammers i only have one account and never had there

Is there any chance that someone in your household or using the same IP address has also created an account at this casino? Yes we have 1 provider for 4 families

The people with similar issues in this online casino- do you know them personally, as friends or acquaintances? They wrote to me because i put opiniom on trust pilot how big scammers shuffle its and we need adress to their licence body to write group complaint about our situation how this bookmaker scams

Could you please advise if you have passed the KYC verification? Which documents were you asked to provide, if any? Yes i went through kyc

Have you accumulated your winnings with or without an active bonus? I had no bonus

Thanks to both parties for your replies.

Dear Diki666666,

The casino representative contacted me outside of this thread and provided evidence regarding your connection to other accounts playing on the casino's website, which we consider conclusive.

Creation of multiple accounts in the casino is strictly prohibited and constitutes a violation of the casino’s terms and conditions.

For the reasons outlined above, we must proceed with rejecting this complaint. Thank you for your understanding. I genuinely regret that we were unable to assist you more effectively in this particular case, as our aim is always to help players resolve their issues whenever possible.

Please note that you are welcome to contact us again should you encounter any issues with this or any other casino in the future. Whether you have a question, a concern, or a new matter requiring review, our team remains available and ready to assist you.

Kind regards,

Tomas

Casino.Guru