Shuffle Casino - Player’s account is restricted from withdrawals.

My account was put into withdrawal mode two months ago for no reason. I asked for the reasons, and support refused to tell me; they preferred to block me from customer support chat. I just want my $19.78 USD, which all corresponds to my referral commissions. Shuffle is making me look bad in front of the people I recommended Shuffle to. The reason they won't let me withdraw is because none of my cryptocurrencies reach the minimum withdrawal amount, and I've already sent more than 10 emails to Shuffle, and they haven't responded.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please confirm whether the $19.78 is credited to your real money balance or is still held in a separate referral or commission balance? Were these rewards earned through a regular refer-a-friend programme, or do you have an affiliate agreement with the casino?
• What minimum withdrawal amount applies to each cryptocurrency you hold? Please send me a screenshot of the message displayed when you attempt to withdraw.
• Please forward the communication concerning your account restriction and withdrawal difficulties, including your unanswered emails, to me at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika