Shuffle Casino - Player's account is closed with funds at stake.

Hi my shuffle account named orbitalix and i tried to withraw 150 usdc on my bep 20 address and i tried and it gone into review for sometime whereas it should hv been just processed like it always does. But then after a minute or two i was logged out and it showed my account was suspended.

Then i mailed them but they sent me copy paste text and did not communicate further after sending me that copy paste text which i will attach in the attachments. Please help me recover my funds.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino to accumulate your most recent winnings?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

-No i am not still informed about which violation i did.

- i was not able to login into the account and it showed the account is suspended after 5 minutes of me placing a withrawl request.

-Yes my account was level 2 verified.

Thank you for your reply.

• What types of games did you play at this casino to accumulate your most recent winnings?
• Did you accumulate your winnings with or without a bonus?

Also, please forward me the documents you sent to the casino for verification, along with all the communication between you and the casino customer support regarding the suspension of your account at veronika.f@casino.guru. I appreciate your cooperation.

Dear elonmusk123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru