Shuffle Casino - Player's account is closed with funds at stake.

Hi my shuffle account named orbitalix and i tried to withraw 150 usdc on my bep 20 address and i tried and it gone into review for sometime whereas it should hv been just processed like it always does. But then after a minute or two i was logged out and it showed my account was suspended.

Then i mailed them but they sent me copy paste text and did not communicate further after sending me that copy paste text which i will attach in the attachments. Please help me recover my funds.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino to accumulate your most recent winnings?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika