Shuffle Casino - Player's account has been closed without explanation.

I created my account on Shuffle, played for a day, and was claiming the daily codes. Suddenly, my account was blocked without any explanation. When I try to log in, it tells me to contact support, but I tried emailing them 15 days ago and haven't received any response. I sent several emails, and nothing; they didn't even give me a reason for the suspension. What I did see on a Discord server of the person I registered with on Shuffle (using their code) was that many people had been banned because there was a wager race, and they were using a bot to farm wagers or something. I have nothing to do with this, nor did I participate in the wager race, so they included me in the same wave of bans as those accounts. I don't have anything to do with it; I didn't wager that much, and I'm not in the race at all. So they made a mistake, but they're not offering a solution either, since they don't answer my emails or anything. It's incredibly unfair since I didn't do anything other than bet. I didn't even make any money, I don't understand it. I lost more than I won, and I didn't accept any bonuses or anything like that.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please provide a link to the promotion or bonus offer connected with the daily codes you activated?
• Approximately how many daily codes or bonuses did you activate before your account was blocked?
• What games did you play while using these bonuses?
• Did you register through a referral link or enter a referral code during registration? If so, please provide the exact referral link or code you used.
• Can you confirm that you used only one casino account and did not use any bot, script, automated software, or other tool to place wagers? Did you share a device, internet connection, or payment method with anyone associated with the Discord server or referral code you mentioned?
• Please forward the complete emails you sent to the casino, along with any replies you received, preferably in their original .eml or .msg format. My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika