Shuffle Casino - Player's account has been closed without reason.

I was out of nowhere just banned from my account, I did nothing wrong and when I asked my host why this happened he just blocked me. I know I had money in that account too, but unsure how much.

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Dear Jules37,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the situation.

• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Please give an estimate of the remaining real money balance in your account.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

1. yes
2. I was an active player for a couple months but had the account for about 1.5-2 years.
3. my account was blocked 6/6-26
4. I played originals and slots
5. Im very unsure of what my balance is at. Could be anywhere from $20 to $500

Our investigation determined that the user's account was linked to the operation of multiple accounts on the platform in breach of Shuffle Terms of Service, including the following:

3.4. You are permitted to have only one Shuffle Account. If you attempt to open more than one Shuffle Account, any and all such accounts may be blocked, suspended or closed, and any sums credited to those accounts will be frozen and may be deducted. If you realise that you have opened more than one registered Shuffle Account you must notify us immediately by email at support@shuffle.com.

Based on these findings, the account will remain restricted in accordance with our Terms of Service.

Additional information and supporting evidence have been provided directly to the Casino Guru support for review.

How is that even possible?

I never ever opened any other shuffle account, that doesn’t even make any sense? I own one shuffle account that is under my own name. Can it be that I have sent money to someone that have other shuffle accounts? Because I stream on kick and maybe I sent money to someone I shouldn’t have sent money to?

Dear Shuffle Casino,

Thank you for providing your position regarding the case.

Dear Jules37,

Thank you for your response.

Please note that I am currently in contact with the casino outside of the complaint thread and have requested additional information and supporting evidence related to their findings. Once I receive and review the relevant details, I will update you here with any relevant developments.

Thank you for your patience and cooperation.

Dear Jules37,

Thank you for the information and evidence you provided for our independent review.

Unfortunately, after gathering and reviewing all the necessary information and evidence, we are rejecting this complaint as Unjustified due to breaching the casino's terms and conditions - multiple accounts.

As an independent entity, we have reviewed all the gathered information and evidence thoroughly, and the casino has acted according to its terms and conditions, as you have been informed by the casino team earlier.

You agreed to the casino rules when you registered your account, and it is your responsibility, just like any other player, to follow them.

While we cannot assist further with this specific case, please do not hesitate to contact us if you have issues with any other casino in the future, and we will try to help.

Respectfully,

Jean