Shuffle Casino - Player’s account has been blocked.

My account at Shuffle Casino was suddenly suspended/blocked without any prior warning or clear explanation.

As far as I am aware, I did not violate any of the casino's rules or Terms and Conditions. I used my account normally, and then one day, when I tried to log in, I discovered that my account had been blocked.

I have not engaged in any suspicious activity, fraud, abuse, or anything else that I believe could justify the suspension of my account.

I would like Shuffle Casino to clearly explain the specific reason why my account was suspended and, if there has been a mistake, to restore access to my account as soon as possible.

I am fully willing to cooperate with any reasonable verification process and provide any necessary information to resolve this situation.

I hope Shuffle Casino can review my case and provide a transparent explanation and a fair resolution.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please confirm whether the disputed amount of 120,000 ARS remained in your casino account when it was blocked? Was this real money or bonus money, and did you have a pending withdrawal?
• When exactly did you lose access to your account, and has the casino provided any reason for the suspension? Please forward the complete relevant communication to veronika.f@casino.guru.
• Which games did you play at this casino?
• Have you completed the KYC verification?
• Did you accumulate the disputed funds with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika