Shuffle Casino - Player claims that payment has been delayed.

Hello,

I requested 2 withdrawals from Shuffle Casino for $900 and $765 in USDC currency on 27.09.2025.

Since that day, the withdrawal has been stuck with the status "In Review" for over 12 days now.

I have completed all the required verification steps and my account is fully verified. Even though everything is in order, my money is still blocked. I contacted Shuffle support several times through their support system, but they either gave me the same generic answer or simply ignored me. I never got a clear explanation about what is happening or when I can expect the payment.

It's very frustrating, because I trusted the platform and I just want to receive my winnings. I feel like I'm being ignored and the process is being delayed without reason.

I kindly ask for help to resolve this situation and to receive my withdrawal in total of $1665.

I can provide screenshots of my withdrawal request, the "In Review" status, and my kyc. 

Thank you for your support.

My username on shuffle is: N******

Dear Naruto86,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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Stay safe.

Dear Naruto86,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Attila,

unfortunately, my withdrawal has not been transferred to me and Shuffle casino remains silent.

Dear Naruto86, I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you contacted the casino to make sure they don’t need any additional documents or information from you?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila G.

Hello Atilla,

maybe it's a coincidence, but i got my funds today.

Many thanks for helping out! 🙂

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Naruto86,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila