ShinyWilds Casino - Player’s withdrawal is delayed due to software issues.

Title: Casino software bug prevents withdrawal of €6,000 real money / Support refuses manual fix

Dear Casino Guru Team,

I am urgently seeking your help to withdraw my real money balance of €6,000.02 from ShinyWilds Casino.

The situation is as follows:

I have a real money balance of €6,000.02 and an active bonus balance of €20.00. The bonus wagering progress is exactly at 0.00% (I have never touched the bonus money).

The casino support explicitly confirmed to me via email that this is a "non-sticky" bonus and that I am allowed to withdraw my €6,000 real money balance.

To do this, the system requires me to cancel the bonus. However, the "Cancel" button in my profile is completely broken (I have video proof of me clicking it without any reaction).

Customer support instructed me to withdraw the full €6,000 in one single transaction, claiming this would automatically forfeit the bonus.

However, this is technically impossible! The ShinyWilds cashier has a hardcoded limit of maximum €2,000 per withdrawal.

I sent a video to support proving that their system limits me to €2,000 and asked them to manually remove the €20 bonus so I can withdraw my funds in €2,000 increments.

Since then, the casino has completely ignored my emails. They are using their own broken software as an excuse to lock €6,000 of legitimate real money. I have full video and screenshot evidence of the broken buttons, the €2k limit, and the email confirming I am allowed to withdraw.

Please help me get the casino to manually remove the unplayed €20 bonus and release my €6,000

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Dear Hendrikh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing your funds from ShinyWilds Casino.

To better understand your situation and expedite the resolution process, could you please provide us with some additional information? We kindly ask you to answer the following questions:

• Can you confirm the date when you was awarded the Bonus and when you requested the withdrawal?
• Have you attempted to withdraw your funds since the issue with the "Cancel" button was reported?
• Can you provide a copy of the email confirmation you received from customer support regarding the "non-sticky" bonus?

Your cooperation in providing these details will help us investigate and work towards a resolution. We aim to resolve your issue as promptly as possible.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra