ShinyWilds Casino - Player's account has been closed without a payout.

this casino is awful and a scam . I requested a withdrawal about 2 weeks ago and instead of processing my funds they closed my account . They stopped replying to me emails . My profile kyc was fully verified . When my account was open I had access to live chat and the customer support agents told me after 48 hours of my profile being verified I will have my withdrawals processed. 2 weeks later , my account is closed by them and they didn’t give me my funds . The amount is $4950. Now they don’t reply to their emails and I have no access to live chat as they closed my account . Worst experience ever and feel like I just got robbed

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Dear Bob2,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.

I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.

To clarify the issue:

• Have you received any communication from the casino before the closure of your account?
• Do you have any screenshots or emails related to your withdrawal request or account closure? You can post them directly to this thread or to: petra.h@casino.guru
• Was this your first withdrawal from the casino or have you made previous successful withdrawals from the casino using the same payment method?
• Have you accumulated your funds with the help of a bonus?

Thank you in advance for your cooperation and reply.

Best regards

Petra

This was my first Withdrawl . And no this was all real funds without a bonus . I had few interactions with them but now they completely stopped replying . So now I don’t know what to do and I’m Afraid I won’t get my funds . I cannot contact them through their site also as you have to have an account to use the live chat and they closed my account .

Yes the withdrawal was from the same method used to deposit . They say it takes upto 48 hours after the kyc documents are verified for the withdrawals to be processed. It has now been almost over 2 weeks and now I cannot contact them . They don’t reply to their emails . And they are the ones that closed my account without any reason

Dear Bob2,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Romi romana.r@casino.guru, who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Petra

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the ShinyWilds Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear ShinyWilds Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi