ShinyWilds Casino - Player's account has been closed without a payout.

this casino is awful and a scam . I requested a withdrawal about 2 weeks ago and instead of processing my funds they closed my account . They stopped replying to me emails . My profile kyc was fully verified . When my account was open I had access to live chat and the customer support agents told me after 48 hours of my profile being verified I will have my withdrawals processed. 2 weeks later , my account is closed by them and they didn’t give me my funds . The amount is $4950. Now they don’t reply to their emails and I have no access to live chat as they closed my account . Worst experience ever and feel like I just got robbed

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Dear Bob2,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we’ve received many complaints about delayed withdrawals from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate any issues.

I can only imagine how frustrating it must be to wait for your money without any feedback on when you’ll receive it, and I genuinely hope that your winnings will be sent to you eventually.

To clarify the issue:

• Have you received any communication from the casino before the closure of your account?
• Do you have any screenshots or emails related to your withdrawal request or account closure? You can post them directly to this thread or to: [email protected]
• Was this your first withdrawal from the casino or have you made previous successful withdrawals from the casino using the same payment method?
• Have you accumulated your funds with the help of a bonus?

Thank you in advance for your cooperation and reply.

Best regards

Petra

This was my first Withdrawl . And no this was all real funds without a bonus . I had few interactions with them but now they completely stopped replying . So now I don’t know what to do and I’m Afraid I won’t get my funds . I cannot contact them through their site also as you have to have an account to use the live chat and they closed my account .

Yes the withdrawal was from the same method used to deposit . They say it takes upto 48 hours after the kyc documents are verified for the withdrawals to be processed. It has now been almost over 2 weeks and now I cannot contact them . They don’t reply to their emails . And they are the ones that closed my account without any reason

Dear Bob2,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Romi [email protected], who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Petra

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the ShinyWilds Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear ShinyWilds Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi