ShinyWilds Casino - Player faces delayed withdrawal issues.

I originally made a deposit via interac, when I went to make a withdrawal I was presented 4 options of which three are not something I have an account with, tried to withdraw via MiFINITY, twice and both times failed. I have asked to be able to use my deposit type as interac for the withdrawal. Same email from the casino over and over with no resolution that is workable. Use the withdrawal types available rather than providing an ibterac withdrawal as the rules specify. Terrible support as nothing is ever solved.

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Dear SusieQ,

Thank you very much for bringing your concerns to our attention. I am truly sorry to hear about the difficulties you are experiencing. I would like to clarify that the range and availability of payment methods are influenced by factors that are often beyond the casino's control. Elements such as the Licensing Authority, geolocation, agreements with payment providers, and specific bank regulations all play a significant role. Therefore, this situation may not necessarily be attributed to the casino itself.

• Have you previously experienced successful withdrawals?
• Do you currently have any pending withdrawal requests?
• Are there alternative withdrawal methods that you would consider?

We are committed to assisting you in resolving this matter promptly. Thank you in advance for your response.

Best regards,

Kristina

1. I Have never has a successful withdrawal from this casino, others yes.

2. I requested to be able to use what was made available, no interac available for withdrawals, only the four on the screen print sent.

3. I Tried MinFinity twice, the withdrawal failed as my MiFINITY account is in a different email address than the account, I have checked with them and another account cannot be setup. The casino could have authorized the MiNFINTY withdrawal or change my registered email to match the account, I put in three tickets as my details were old or outdated, one requesting to update my email address. DOB was also wrong as was my physical address, its like someone else setup this registration as I had no record of any sign up on this site.

Many carrying the same license in this same jurisdiction all provide withdrawals via interac.

Thank you

Sorry missed answering one question there are no pending withdrawals. As you can see on Casino Gurus site, this casino indicates it has interac payments type, but it seems to not. Thank you

Thank you very much for your reply, SusieQ. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Thank you I have sent some of the emails, as over a month with no resolution there is a high number of emails, let me know if you have enough or need more.

Dear SusieQ,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear SusieQ,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite ShinyWilds Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority ( validator on the website ) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (jana.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jana