Sharkroll Casino - Withdrawal of player's winnings has been delayed.

Hello! I need help withdrawing $442. On February 24th, I played with the 20 spins no deposit bonus code and won a large sum of over $2,000. The wagering requirement was met. I played some more and decided to withdraw $700, but the withdrawal was canceled because I didn't have a deposit. I contacted the chat and was told to make a minimum deposit, roll over my deposit 20 times, and withdraw $700, which I did. (I'm attaching screenshots of the correspondence to the complaint.) The next day, the withdrawal of $700 was canceled, citing the rules, which state that I was playing with the bonus and the payout could only be $200. THIS BALANCE WAS LATER ADJUSTED AND THEY LEFT ME ONLY $200. They wrote about this in an email. (The withdrawal of $200 has still not been received.) I agree with the rules regarding withdrawals from the no-deposit bonus being $200, but I disagree with the fact that my entire balance was cut after I made a deposit. Where did I manage to go from $11 to over $500? They simply stole $442. I won those $442 later from my deposit without the bonus. I ask for help and a refund of $442. (I'm attaching all screenshots to the complaint.)

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Dear Danil454545,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

ADDITIONS TO THE COMPLAINT VERIFICATION WAS COMPLETED VIA SAMSUNG AND VIA CASINO EMAIL

They say withdrawals are processed within 48 hours, but more than 48 hours have passed and I haven't received anything. They're apologizing, thus violating their own withdrawal rules. Verification was completed via SamSub and email, and the minimum deposit for withdrawal was made. I still haven't received anything.