Shark Casino - Player’s account has been closed with winnings confiscated.

Dear Casino Guru Team,

I would like to provide an update regarding my complaint against Shark Casino.

After receiving their final decision, I contacted the casino and formally requested a detailed explanation of the alleged "bonus abuse" and "linked accounts," including any supporting evidence. However, I have not received any response from them to this day.

I would also like to highlight several serious concerns regarding this case:

I was asked to complete KYC and submit my identification documents, which I did in full cooperation. Only after this process was completed, my account was suddenly closed and my balance confiscated. This sequence of actions appears highly inconsistent and unfair.

The casino has not provided any concrete evidence to support their accusations. Their claims remain vague and general, without specifying what exact actions allegedly violated their Terms and Conditions.

Despite claiming serious violations, the casino still issued a $2,000 payment as a "gesture of goodwill." If the violations were truly clear and proven, this payment seems contradictory and raises further doubts about the validity of their decision.

Given these points, I believe this case has not been handled in a fair or transparent manner.

I kindly ask for your assistance in requesting a proper explanation and supporting evidence from the casino.

Thank you for your support.

Important notice:

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Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do I understand correctly that you had $3140 (dispute value) in your casino account before you lost access to it?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina