SG Casino - Player's withdrawal is delayed again.

Good evening! After a previous withdrawal that was delayed for 3 weeks but eventually completed, I made another one for the same amount, but this one is also delayed.

Dear sbabaliaris,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Perfect! Thank you very much.

Good morning! As 14 days and more have passed since the withdrawal request, I am requesting an answer on this matter.

Thank you for your reply.

Could you please clarify what types of games you play?

Did you accumulate your winnings with or without a bonus?

When was the last time you communicated with customer support regarding the delay in processing your payment?

The winnings were accumulated in the game book of ra magic after a deposit bonus that I had and I completed the wagering goal that was asked of me normally. A week ago I contacted you again and you told me to be patient and let the 14 days pass. Now we have surpassed them

Thank you for providing me with all the requested information. I'll try my best to help you resolve the issue by contacting the casino.

I’d like to invite a representative of SG Casino to join the conversation and participate in the investigation of the case. Could you please provide more information about the reasons why the player’s withdrawal request has been delayed and when he can expect his winnings to arrive at his bank account?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good evening! The upload was completed today! All good!

Dear sbabaliaris,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru