The player from Hungary experienced a delay in withdrawing funds from the casino to his Skrill account, which had not occurred for nearly 10 days. Despite making multiple inquiries, the casino cited an increased number of payments and advised him to wait, while their policy stated that withdrawals should be processed within 3 working days. After two weeks, the player confirmed that he had received his winnings, leading to the resolution of the complaint. We marked the case as resolved and appreciated the player's cooperation throughout the process.
SG Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: 70,000 Ft
SG Casino
Safety Index:HighCase summary
Discussion
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10 months ago
hi I would like to complain to you
the above mentioned casino has not sent my money to my skrill account for almost 10 days, the casino does not request verification and the deposit was made from my skrill account.I wrote to them several times in chat or wrote an email.I always get the disappointing answer that the number of payments has increased, please wait patiently.the policy says 3 working days.Please help me get my money as soon as possible. Thanks!
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10 months ago
Dear boka89,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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10 months ago
I see here in the forum that the casino doesn't pay anyone else either, not just me
Every day they tell me not to worry, my money is safe... but I would like to finally get it
Please help!
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10 months ago
Thank you for your reply, boka89. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
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10 months ago
Dear boka89,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
