SG Casino - Player’s withdrawal is delayed.

Good afternoon, I've had three pending withdrawals since the 8th, and I still haven't received anything. Every time I ask, they tell me they're still working to complete the withdrawal, but they still haven't. They haven't asked me for verification or anything like that.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you have made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

How has the casino explained the delay in processing your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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If anything seems suspicious, please contact us directly. Stay safe.

Hello good.

I've only placed sports bets, haven't used any bonuses, and haven't been able to make any withdrawals yet.

The only thing the casino tells me is that they have a large number of withdrawal requests, but I shouldn't worry, my money is safe. The only thing I know is that some of my friends have withdrawn their money, and it took them 5-10 days.

Please forward me all the communication between you and the casino regarding the delay in processing your payment at [email protected]. Thank you for your patience and cooperation.

Dear Tonisanchezb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.