SG Casino - Player’s withdrawal is delayed.

When I try to log into my account I see that it's under review, my withdrawal has been pending for more than a month on Sg Casino all communications with the casino representatives are all generic with none providing any real help, either referring me to the security team or telling me that they have reminded the financial department. This has gone on for well over a month now.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Can you please show me what exactly your account shows when you try to log in — especially any messages or status updates about the review or your withdrawal?

Has the casino provided any specific reason for blocking your account?

Could you please confirm that you have passed the KYC verification?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

that's the message i get when i try to login. Its been this way for about a month now, as for why they blocked my account- they just said it was an administrative decision.

They also never asked for kyc.

I didn't save any communication with them but they all border around the same thing, that my account was closed for administrative reasons and that my funds are safe

Dear player, have you received any updates from the casino regarding your withdrawal? Or have you already received your funds?

Did they clearly confirm that they will still pay out your pending withdrawal, even though the account was closed for administrative reasons?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika