SG Casino - Player's withdrawal is delayed.

On May 28th I won $1500.00. When I went to do the withdraw they only allow $750.00 maximum a day.So I had to wait to withdraw the other $750.00 the next day. I asked them how long does it usually take and I was told 3 business days at the most so because it's through Gigadat I thought there wouldn't be any issues since I been paid out from them before .and they are always fast. So stupidity I used some of my rent to pay off other bills because I figured my money will be in my account by the time my rent is due. Now that was a month ago and I'm in the same boat I was very lucky I wasn't evicted I know i won't be as lucky 2 months in a row and I just moved in in May. I I've asked them I don't know how many times to please send my money. So I received a withdrawal on Monday the 15th of 750.00 so i assumed the other one would be the next day. Im still waiting and it's even been approved but its still just sitting there. I've asked to do all of my verification details in the meantime but they didn't want the I'm desperately in need of some help. Could you please help me. I need it by the 1st of July cuz my rent thi due bit there take it on the 2nd.

Dear Karebearr45, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with SG Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before using the same payment method? How long did it usually take?
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Hi I'm sorry I'm just getting back to you now. I was looking for a response in my email. My withdrawal that I'm waiting for now 5weeks still hasn't been paid out. However I did get the first half of 1500.00 2 weeks after I won it. So I thought it would be the next day or two but still nothing. I've been approved for payment but it's still being delayed for whatever reason still haven't gotten a straight answer. I asked if they want me to verify myself but they don't and I can't unless they want me to which i don't understand. I was trying to get whatever they wanted a head of time just so there wouldn't be any issues or delays.

I wagered out first then I won hitting mega twice

Thank you very much for your reply, Karebearr45. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Dear Karebearr45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Karebearr45,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia