The player from Spain had been waiting since Tuesday for a withdrawal, which remained unprocessed despite the casino's stated withdrawal period of 1 to 3 days. No bonuses were used, and no verification was required. We advised the player to wait at least 14 days before taking further action. The player confirmed the withdrawal was eventually processed successfully, and the complaint was marked as resolved.
SG Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €4,500
SG Casino
Safety Index:Very highCase summary
Discussion
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1 year ago
Translation
I've been waiting since Tuesday for a withdrawal from this casino, and the status hasn't been updated. I'm starting to worry because it's taking too long, and I'm beginning to lose trust.
I haven't used any bonuses, and no type of verification is required.
I would like the total amount to be credited because your terms state that withdrawals are processed within 1 to 3 days, and I haven't seen any changes. Please help.
Automatic translation:
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1 year ago
Dear Ghanond,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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1 year ago
TranslationAt first I don't need to verify anything according to them but well I will wait that time frame if I don't get a response I will contact you
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1 year ago
TranslationOk, the withdrawal has been made successfully, I am closing this post, thank you
Automatic translation:
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Ghanond, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
