The player from Australia requests a withdrawal related to a Jackpot win made 7 weeks ago and is experiencing delays with the casino's response and payout process.
SG Casino - Player’s withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
6d 21h 3m 19s
SG Casino
Safety Index:Very highCase summary
Discussion
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yesterday
Payout Issue from a Jackpot win, casino not responding efficiently and or paying out funds upon request
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2 hours ago
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2 hours ago
Dear LJAYP,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
