SG Casino

Case summary

The player from New Zealand had been waiting for over a month to receive their winnings, with the Casino repeatedly stating that it had been processed. The Complaints Team had tried to gather more information from the player to assist with the issue, extending the response time by a week. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.

Discussion

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hell6640

Bronze

New Zealand

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2 years ago

Have waited over a month for my money ,an still haven't received it. They just keep saying it has been processed

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Nikolas

PR Assistant

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2 years ago

Hello hell6640,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SG Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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Nikolas

PR Assistant

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2 years ago

Dear hell6640,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Nikolas

PR Assistant

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2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

SG Casino - Player’s withdrawal has been delayed.

Player stopped responding

Amount: A$750

Case summary